Sentinel 9-1-1
Sentinel 9-1-1 is the popular and widely installed CML call-taking solution that enables PSAP personnel to easily manage and handle 9-1-1 and administrative calls. Its highly intuitive interface features Microsoft Windows commands and one-button transfers for voice and data, extensive wireless-specific call-handling features, audio and visual incoming call alerts, dynamic call status indicators, intelligent call prompting and much more. Fully NENA standards-compliant, Sentinel 9-1-1 operates with CML’s PSAP Gateway solutions and readily integrates with other public safety applications including ALI databases, CAD, mapping, and radio dispatch solutions.
Critical call information at a glance
Sentinel 9-1-1 audio and visual alerts and easy-to-follow presentation of all critical call information including ANI/ALI, location coordinates and call status enables call takers to respond to manage calls more quickly and efficiently.
Advanced new wireless call-taking capabilities
Sentinel 9-1-1 Release 5.0 facilities high volume wireless call-handling with specialized new features that include selective answer, auto ALI rebid, XY coordinates display, one-button call-back to wireless callers, and manual ESN updates.
Customizable call-taking interface
The Sentinel 9-1-1 interface can be customized to fit the operational needs of any PSAP, with flexible button labeling, sizing and locating anywhere on-screen and easy operation via mouse, trackball or optional touch screen.
Intelligent call transfer prompts
Sentinel 9-1-1 automatically presents call-takers with dynamic buttons for response agencies for a caller's location, speeding transfers and response.
Patriot 2.0
Designed to maximize efficiency
Patriot 2.0 is highly flexible and scalable using standards-based VoIP technologies. This powerful technology helps PSAPs of all sizes immediately seize the benefits of IP:
- Reduces operating costs: fewer lines and trunks and share bandwidth
- Easy remote maintenance: one technology and one skill set for software upgrades, maintenance and alarm monitoring
- Duplicate and redundant technology: failure backup
- Faster and more accurate call-taking: information is instantly received and transmitted
- Dynamic expansion capability: easily activate additional call-taker positions
- Data ready: support native VoIP 9-1-1 calls
Full end-to-end IP solution
Patriot 2.0 is built on Cisco CallManager, a highly scalable and reliable technology that allows growth for 100’s of ports supporting any combination of trunks, lines, call-taker positions and station sets. Patriot 2.0 also easily integrates with CML's complete 9-1-1 product line, as well as other third-party products to enable PSAP to build and evolve communications centers to specifications and requirements.
VisualGIS
The newest addition to CML’s portfolio of 9-1-1 solutions, VisualGIS provides a full range of mapping and GIS products and services to truly complete CML’s end-to-end product portfolio.
The VisualGIS product suite has been specifically designed to provide every PSAP or other agency with the tools they require to provide fast, accurate, and effective Public Safety Services. From the smallest PSAP looking to meet their Phase II requirements to a state-wide body looking to improve the accuracy of their 9-1-1 mapping data, the VisualGIS product suite has the tools to meet their needs.
Location, location, location:
Locating and servicing any 9-1-1 call can present a challenge for call takers and dispatchers. Built specifically for the 9-1-1 industry, CML’s VisualGIS mapping application provides PSAP personnel with the industry’s most extensive and sophisticated set of tools.
Using industry-standard ESRI shapefiles, the VisualGIS map provides call-takers and dispatchers with all the standard mapping functionality including call location, searches, linked document, pan/zoom, etc… Unlike other maps however, VisualGIS offers a full complement of additional features including real-time event tracking, search radius, alias and intersection searches, closest body of water, and much more.
Pinpoint accuracy:
The addition of a new subdivision can instantaneously render the most detailed map obsolete. PSAPs need a simple set of tools that will help them keep their map up-to-date.
CML offers VisualGIS Tablet – a revolutionary tool designed to allow the PSAP to easily and cost-effectively collect new data for their jurisdiction. Whether adding road centerlines or new addresses, updating buildings or driveways, VisualGIS Tablet provides an easy-to-use and portable solution for data collection and integration with most common PSAP mapping applications.
Taking control of your data:
A map is only as good as the quality of the data it relies on. CML’s VisualGIS Tablet product provides PSAPs the ability to collect new data and ensure the map always has up-to-date information. VisualGIS Admin provides the necessary bridge between the Tablet and mapping applications by providing an extensive array of tools required for turning raw data into the ESRI shapefiles and data formats required by the VisualGIS mapping application.
One size doesn’t fit all:
CML also recognizes that some agencies prefer to outsource all or part of their mapping needs. Whether starting from scratch or fully GIS-ready and looking for someone else to manage, CML offers a full complement of ready-made and customizable services including:
- Addressing
- Consulting
- Project Management
- Data Conversion
- Map Building (Monthly, Bi-Monthly, Quarterly)
The VisualGIS product suite provides Public Safety agencies with a fully customizable suite of tools designed to specifically address your need.
